POLICIES AT TWELVE2HAIKU
Things You Need to Know
At twelve2haiku, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
At TWELVE2HAIKU, we respect the privacy of all visitors who access and use our website. The information we collect on this site is used to understand how we can enhance our site and improve your experience. This policy describes the circumstances in which we collect personal information, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use your information.
If our information practices change in the future, we will post an updated policy on this website. Any changes made will be posted here, and will be effective upon posting.
Types of Information Collected
We may collect personal information from you, such as your name, email address, postal address, phone number, etc., when you make a purchase or contact us with a question or concern.
ADS ON OTHER SITES
We like talking to you and sharing the products we think you’ll love. When you agree we can send you marketing, we may share your contact info with other companies so we can reach you on their sites or social channels. If you don’t want that, just tell us, and we’ll stop.
When we share data, we always demand our partners protect your data and follow the data privacy law. But if you choose to give others your data directly (like Google or Facebook) their rules apply to that data, not ours. We sometimes buy ads on other sites, so even if we don’t share (or have) your data, you might see those ads. Please don’t get mad - we’re not stalking you! We can’t always control how they choose to place our ads.
HOW WE SHARE YOUR DATA
We may share your data within the TWELVE2HAIKU corporate family. We may also share it with others who help us serve you. We may use our sister companies or other companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide us or you with services.
We require our service providers to protect your data and use it only as the law allows. They cannot use your data except in helping us provide you with products and services or as allowed by the privacy law and our contracts.
HOW WE PROTECT YOUR DATA
The privacy and security of your data is important to us. We use digital and physical security and process controls to protect your data. We encrypt and anonymize data where we can and when it makes sense to. Even inside our company, we limit access to your data as much as we can.
We need your help to keep your data safe! When you make an account, we ask you to pick a password. If you give a friend your password, it is much harder for us to keep your data safe. You should not use the same password across sites. That makes your data much less safe, and it’s very hard for us to protect you from someone else’s breach.
Watch out for the bad guys! TWELVE2HAIKU will never ask you for your password, so if you receive anything suspicious from someone pretending to be us, don’t be tricked into giving them your data.
HOLDING YOUR DATA
We need your data to fulfill our contracts with you, provide you great products and excellent service and comply with certain laws. We plan to keep your data until we no longer have a relationship with you or for as long as it is required by contract or law.
We do not want to collect any data from people under the age of 16. If we learn that we collected any such data, we will delete it.
Our goal is to serve you. We know you want to control your data and you have the right to do so. We serve customers all over the world which means data privacy laws can differ in certain countries. Here is a list of the rights you have in the European Union:
• You can ask us to correct your data or to delete some of it
• You can ask for a copy of your data or info about what we collect, why and who we share it with
• You can ask us to transfer data you gave us to other companies
• You can ask us to stop using some data
• You can ask us to stop sending you marketing
• You can make a complaint to a local data protection authority
TWELVE2HAIKU will defend your rights and work with you to make sure you feel that your data is protected. If you have any questions regarding your rights, please contact us at
To keep you safe, we will need to verify your identity before we can assist you with these rights.